On July 17, 2015 Hennie Bester, Jeremy Gray and David Saunders from the Centre for Financial Regulation and Inclusion contributed an article to The Guardian in which they posit that “f)ormal banking needs to mimic the informal sector, and offer greater utility to customers in developing countries, or people won’t be rushing to sign up.”
The article concludes, “(f)ormal providers need a paradigm shift if they want to make headway in entire markets currently dominated by local and informal financial services.”
You may read the article on The Guardian internet site.